Frequently Asked Questions

Please read our FAQ before sending us a message.

What are your Working Hours?
  • 24 hours/7days a week to order through our website, mobile applications, social media and/or WhatsAap
  • 10 am to 10 pm to order by phone
Is there a delivery charge?
  • Delivery charge for most areas is 1 KD only
Do you deliver to all Kuwait areas?
  • We Deliver to almost all Kuwait areas
How long it would take to deliver my order?
  • Your order will be delivered through 3 hours from your order time
Do you have a specific time for delivery?
  • Our delivery timing is between 10am and 10pm
What time options do I have for receiving my order?

You have two options:

  • You can select a date and time during finishing your order
  • Instant delivery which is taking place through 3 hours from your ordering time


Is Shopping on WaselXpress website and mobile applications Secure?

yes, all your personal information is protected and it can not be read by another parties except you

What will happen if my order is missing a product or a product is past its expiry date?

– We will try our best to avoid any of these, but if happened by any chance, please call our help & support line 2209 8282 to fix any of these immediately.

How can I pay for my order?

For now you have two payment options:

– Cash at delivery

– K-net at delivery

Send us an email

Customer Support


Sales Department

Orders Direct Number